Privacy Policy
Bright Nest Home Cleaning LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when using our website, booking services, or communicating with us.
This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us or book services, we may collect:
- Name
- Phone number
- Email address
- Property address
- Payment information
- Service details and preferences
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use the information we collect to:
- Provide cleaning services
- Schedule and manage appointments
- Process payments
- Send service confirmations and updates
- Respond to inquiries and customer support requests
- Improve our website and services
- Send promotional or marketing communications (if opted in)
3. How We Use Your Information
We do not sell your personal information.
We may share your information only with trusted third parties who help us operate our business, including:
- Payment processors (e.g., Stripe)
- Scheduling or communication tools
- Website hosting and analytics providers
These third parties are required to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law or to protect our legal rights.
4. SMS Privacy
SMS Privacy: No mobile opt-in data will be shared with third parties for marketing or promotional purposes.
By providing your phone number, you agree to receive text messages related to appointments, service updates, and customer support.
- Reply STOP to opt out at any time
- Reply HELP for help
- Message frequency varies
- Message & data rates may apply
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience and analyze website performance.
You may disable cookies in your browser settings, but some website features may not function properly.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to your data
- Request deletion of your personal data
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Bright Nest Home Cleaning LLC
Email: support@brightnesthomecleaning.com
Phone: 424-276-1736